Legal
Privacy Policy
Your privacy matters to us. This policy explains what data we collect, how we use it, and the choices you have.
Effective date: 1 January 2025
Information We Collect
When you place an order or create an account on campbelltea.in, we collect information you provide directly — your name, email address, phone number, delivery address, and payment details. We also automatically collect certain technical data such as your IP address, browser type, and pages visited to help us improve our service.
How We Use Your Information
We use the information we collect to process and fulfil your orders, send order confirmations and shipping updates, respond to your queries, and improve our website and product offerings. With your consent, we may also send you promotional communications about new teas and offers. You can opt out of marketing emails at any time.
Sharing of Information
We do not sell or rent your personal information to third parties. We share your data only with trusted service providers who assist us in operating our website and delivering orders — including payment processors and courier partners — strictly for those purposes. These partners are bound by confidentiality obligations.
Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the site.
Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, or disclosure. Payment transactions are encrypted via SSL. While we take every precaution, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us at hello@campbelltea.in. We will respond to your request within 7 business days.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.